State Farm® Insurance Agent Bill Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Kathy Cooper
January 26, 2026
"Amy, was amazing and very professional. We got through all information if it anything was a problems she would make sure everything was corrected. I greatly appreciated"
"Thank you for the review! WELCOME TO OUR AGENCY!! Amy told me you will be BUNDLING your homeowners insurance; the discount on it is significant and the premium on your auto will also decrease.👍😃"
Mel Skaggs
January 24, 2026
"As a long time State Farm customer I am thrilled to once again report they have provided me with a great quote in a very timely manner. Christy Smedley was very knowledgeable and helpful in assisting with our needs. We Love Our State Farm Team!"
"Thank you Mrs. Skaggs for the review! We are very excited for your grandson getting his first place and are always available to assist! We appreciate your LONG-STANDING business!!💗"
Robin Temple
January 24, 2026
"Monica was great to work with. Professional, efficient, and personable! And we saved a bunch of money switching to State Farm!"
"Thank you for sharing; this is really great to hear! WELCOME TO OUR AGENCY! "
Cornelius Copperpot
January 18, 2026
"Had them for over a decade. Made first claim then they dropped me."
"I'm sorry, I’ve been unable to locate any client records for you with our agency. I've never seen State Farm non-renew someone with over 10 years tenure for 1 claim. I would be glad to share additional information, including an appeal process, with you if you are our client. Thank you."
Judy Cordell
January 14, 2026
"Monica was very thorough, informative and friendly. Very quick and easy! Thank you!"
"Thank you so much for the kind words! We are thrilled to hear that Monica provided such a thorough and friendly experience for you. WE APPRECIATE YOUR BUSINESS!! "
Derek Simmons
December 1, 2025
"Just saved a bunch of $$$ with the help from Monica. She is very helpful and knowledgeable with the insurance plans."
"We appreciate your review! Bundling your auto with renters insurance increased your savings!👏😃 We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Firstname Lastname
November 21, 2025
"Just saved hundreds by switching"
"Great to hear; glad you bundled; and thank you for the review!!😃"
Tyson Atchley
November 20, 2025
"Was quick and easy"
"Thank you for the review and WELCOME TO OUR AGENCY! If there is anything else we can do for your insurance needs, just let us know!😃"
David Condon
November 5, 2025
"Chrissy was very responsive to my request for a copy of declaration page for the Homeowners Insurance."
"Hi Mr. & Mrs. Condon!😃Thank you for leaving us a review!! WE APPRECIATE ALL YOUR BUSINESS!!!"
Rowian Kelley
November 3, 2025
"Christy has gone above and beyond to assist me with get the right coverage for me!"
"Thank you for letting us know, Mr. Kelley! WELCOME TO OUR AGENCY!!😃"
Barbara BBRAAGTS Grant
October 3, 2025
"Thank you Ms. Chrissy! For always being prompt to answer any inquiries. For helping at such a crossroads in my life. For keeping your clients best interests. For your honest advice on home & vehicle insurance. And unforeseeable needs & coverage. Thank You!"
"Thank you so much for sharing, Ms. Grant!! Chrissy is a Godsend! WE ARE HERE FOR YOU! 😃"
Amber Reyes
September 24, 2025
"Monica and the team at StateFarm are always a great help and pleasure to chat with! Takes time to run through options, budgets, questions, etc."
"Thank you so much for the review, Mrs. Reyes! Glad you are getting the Multi Car Discount now on each policy! WE APPRECIATE YOUR BUSINESS!!"
Just Me Natasha
September 22, 2025
"I called and spoke to a young lady about an home owner insurance issue and she was very rude!!!! She gave me misleading information!! I called back a week or so later and spoke with Monica and she was great!! Very helpful and informative, she made me aware that the information I was given from the other young lady was in fact not correct!! Monica answered all my questions and was very polite while doing so. Thank You monica!!"
"I AM SO SORRY!!! I have let that person go. Thank you very much for the feedback! WE APPRECIATE ALL YOUR YEARS AS A CLIENT!!! Please don't ever hesitate to let us know if you have any questions or we can assist you."
Stacey Mobley
September 19, 2025
"Ms. Amy was a great help in getting the information that I needed in a timely manner. Thank you."
"Hi Ms. Mobley!😃 Thank you for the feedback! WE APPRECIATE YOUR BUSINESS!!"
Alicia Forcine
September 18, 2025
"Amazing and speed service. I called and within 10 minutes got off the phone with full coverage auto insurance. Monica had been wonderful and extremely patient with me. Highly recommend"
"Thank you so much for the review and sharing your experience!!!😃 Please don't ever hesitate to let us know if we can assist you!"
Sharon Hagins
September 15, 2025
"Great experience getting a quote. Monica asked all the right questions to get me the best rate."
"Thank you for the review, Ms. Hagins!! I'm so glad you got a better rate!😃 WE APPRECIATE YOUR BUSINESS AND PLEASE DON'T EVER HESITATE TO LET US KNOW IF WE CAN ASSIST YOU."
Francis Hebert
September 5, 2025
"Quick, professional, priced right and pleasant to work with, no reason to go anywhere else!!!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Rousseau O bed
August 29, 2025
"Great"
"Thank you for the review, Mr. Rousseau! WELLCOME TO OUR AGENCY!😃"
Tori Sunflower
August 27, 2025
"Chrissy, Bill and their team are great! They provided exceptional service when setting up our insurance policies. Their patience, knowledge, and personalized service were exceptional. They truly value their customers. Highly recommended for a helpful, hassle-free AND friendly insurance experience. (I probably called 4 times in the same day and im always met with kindness,respect and understanding with everyone that answers the phone) Thank you! Victoria, Travis & Sarah"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Danielle Speed
August 22, 2025
"It was a pleasure working with Monica at Bill Pool Statefarm . Monica was very professional and extremely helpful , very knowledgeable . I am very grateful for Monica help . Excellent service."
"Monica is a blessing! WE ARE GRATEFUL FOR YOUR BUSINESS! Thank you so much for the review!"
Brandon Smith
August 18, 2025
"Great attitude and Great customer service"
"Thank you for the review, Mr. Smith! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!!"
Ryan Erdman
August 18, 2025
"They always help me right away and with no problems. Even making sure my coverage is up to date if any changes have occurred."
"Hey Mr. Erdman!😃 Thank you for taking the time to let us review your coverages with you and make sure you are receiving all eligible discounts. WE APPRECIATE ALL YOUR BUSINESS!!"
Caroline Rauch
August 18, 2025
"Monica is great...I had started searching around for quotes. Monica put together a quote that was what I was looking for at the price I was looking for. Friendly, knowledgeable about products and services and professional!!"
"Thank you so much for sharing!! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!😃"
nathan V
August 15, 2025
"I recently made the switch from USAA. Monica helped me to save over $150 a month on insurance. Thank you so much you have earned me and my wife’s business."
"GREAT TO HEAR THIS!💯 Thank you for taking the time to leave Monica a review and welcome to our agency!😃"
Leslie M
August 13, 2025
"They were great! Emailed me back within 15 mins ( it was either closed or close to closing) and by 10:00 am the next morning we had exactly what we needed all taken care of. Monica was timely, professional, proactive and kind. Thank you for your great customer service!"
"THANK YOU FOR THE GREAT REVIEW; WE APPRECIATE YOUR BUSINESS! Monica told me you are reviewing your auto insurance.👍 We have a rate decrease coming 8/25 and you would also receive the Bundling Discount since you have Renters.😃 "