State Farm® Insurance Agent Bill Pool

"I would not recommend using this group as they can be very deceptive in trying to get you to bundle auto and home insurance by making you to believe you have home insurance through them and then a couple weeks later after you have switched saying their underwriters did not approve the home insurance. They do not have good communication, especially the team lead, Ashleigh Sluder."

"Excellent service, was nice to have my insurance agent walk me through my coverages and validate I was good and up to date. Thank you!"

"Chrissy is so sweet and patient as she explains the ins and outs of both my home owners insurance and my auto insurance. I would highly recommend Bill Pool's office, and Chrissy Smedley in particular. She is awesome to work with!!"

"Just starting my relationship with this Company"

"I was a loyal customer for YEARS! NEVER did we miss a payment, it was automatically paid, directly from our account. We were insuring three vehicles with them. I was hit from behind while stopped at a red-light. The person who hit me, ran. The hit and run.... was caught on my dash camera. The person was identified by his tag from our camera when he went around us while fleeing the scene. Instead of State Farm going after the guilty party involved, they dropped us. They decided not to renew my policy because of an accident that was no fault of mine. All of these good reviews are all fine. Just wait until you have an issue that's not your fault."

"Bill is a nice guy, but we are really disappointed in our dismissal after YEARS of loyalty"

"The office of Bill Pool In Jax FL.goes over and above to help any way they can.. thank you"

"Chrissy was polite profession and expeditious"

"Justin Bonner was very professional, knowledgeable and helped me in solving my problems with my claim!"

"Thank you, Justin for all your help, patience and awesome customer service. You gave me detail information about my account and updates on my auto insurance status and I greatly appreciate you. Blessings, 🌹"

"Christy is an invaluable asset to the State Farm Team! She is always willing to assist me and always takes care of my issue quickly and efficiently! I know I would not want to work with anyone but Christy!!"

"Chrissy is amazing. She gets right on our needs immediately. I would recommend this office especially since they have such a dedicated team."

"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"

"Chrissy is awesome! Show how to care for customer. Great work"

"Best agent you can ask for Bill and his staff are always pleasant and willing to assist you with all your insurance needs"

"Chrissy was awesome and her customer services skills are out of this world, I found a much cheaper rate for my boat insurance than anyone else offered. Chrissy also spent extra time on the phone answering any questions I had. I must say I felt treated like family and not a customer. Keep up the awesomeness Chrissy and you have my business for life. Also I will be referring any who needs insurance."

"God forbid you never have a problem with your policy, whatever they tell you they just want your money, after hours on the phone for a multi car discount that they gave me and charge me back after I sold one of my vehicle"

"Fast and professional, and much less expensive than my previous insurance!!"

"Great help answered all my questions"

"Christy was very pleasant to talk to and helpful. Great personality..."

"Kenna called me to let me know that if I sent her a certificate from my alarm company she would be able to apply a discount to my homeowners insurance. I think it's great that they are so proactive, probably the reason I've been with them for 30+ years. Keep up the good work Bill."

"This branch is amazing everyone is so nice and welcoming. Christi helped me with everyone and was so clear and transparent and how the process works. She got me a quote after re doing it with me several times and I appreciated it so much because at the end of the day I got the best rate I could for what I wanted and they supported me every step of the process. Amazing crew amazing store just know they do not take cash payments."

"My experience with Bill Pool State Farm has been amazing! We worked directly with Ashleigh and she exceeded other competitors offers by saving us a ton of money. Ashleigh is an amazing agent. Ashleigh was very professional, a great listener to all of our wants and needs, patient, and very personable. Ashleigh and Bill Pool agency provided excellent service and has made the process so easy. We would highly recommend Bill Pools agency to all of our family and friends. Looking for trustworthy, reliable, and a family to help you through all stages of life this is your agency. Thank you Ashleigh and Team for making all of our experiences easy and painless. Shelly"

"Friendly staff and always willing to help!! Highly recommend!"

"Bill and his staff are very friendly and helpful. They take the pain out of dealing with insurance. Highly recommend!"