State Farm® Insurance Agent Bill Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Danielle Speed
August 22, 2025
"It was a pleasure working with Monica at Bill Pool Statefarm . Monica was very professional and extremely helpful , very knowledgeable . I am very grateful for Monica help . Excellent service."
"Monica is a blessing! WE ARE GRATEFUL FOR YOUR BUSINESS! Thank you so much for the review!"
Brandon Smith
August 18, 2025
"Great attitude and Great customer service"
"Thank you for the review, Mr. Smith! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!!"
Ryan Erdman
August 18, 2025
"They always help me right away and with no problems. Even making sure my coverage is up to date if any changes have occurred."
"Hey Mr. Erdman!😃 Thank you for taking the time to let us review your coverages with you and make sure you are receiving all eligible discounts. WE APPRECIATE ALL YOUR BUSINESS!!"
Caroline Rauch
August 18, 2025
"Monica is great...I had started searching around for quotes. Monica put together a quote that was what I was looking for at the price I was looking for. Friendly, knowledgeable about products and services and professional!!"
"Thank you so much for sharing!! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!😃"
nathan V
August 15, 2025
"I recently made the switch from USAA. Monica helped me to save over $150 a month on insurance. Thank you so much you have earned me and my wife’s business."
"GREAT TO HEAR THIS!💯 Thank you for taking the time to leave Monica a review and welcome to our agency!😃"
Leslie M
August 13, 2025
"They were great! Emailed me back within 15 mins ( it was either closed or close to closing) and by 10:00 am the next morning we had exactly what we needed all taken care of. Monica was timely, professional, proactive and kind. Thank you for your great customer service!"
"THANK YOU FOR THE GREAT REVIEW; WE APPRECIATE YOUR BUSINESS! Monica told me you are reviewing your auto insurance.👍 We have a rate decrease coming 8/25 and you would also receive the Bundling Discount since you have Renters.😃 "
Josh T
August 12, 2025
"Monica had outstanding customer service, she dynamically sold me, my insurance at a great price. Very quick and convenient. Keep up the great work!"
"Monica is a blessing; thank you so much for sharing!! Please don't ever hesitate to let us know if can assist you!"
Joe White
July 24, 2025
"Monica was very present and made it a easy as she could for me to switch insurance providers after 22 years"
"Thank you for sharing this!😃 WE APPRECIATE YOUR BUSINESS!! "
Charlestin Christina
July 2, 2025
"Easy to purchase a policy with confidence of understanding what you are purchasing"
"We love this! At State Farm and our agency, we really strive to explain coverages so clients understand their choices and also make sure they get every discount that they're eligible for.😃"
Bertha DeBerardinis
July 2, 2025
"Monica was a dream to work with this morning. Thank you so much. I am glad to be back to State Farm Family again. I was a 50-year customer and was so upset with the way I had been treated when I came to Florida from a previous State Farm office. Monica, you made my day Thank You."
"Thank you for the nice words!😃 This is so great to hear and we are very thankful you are back with State Farm! If there is anything else we can do to help, please let us know! "
Glenn Boyster
July 1, 2025
"Talked with Monica today reference getting insurance for our daughter who is moving to Jacksonville. Our daughter was driving and unable to call herself. Monica was very nice and extremely helpful. Would definitely recommend them."
"Thank you for the review!!! Please let her know if there is anything we can assist with, don't hesitate to let us know.👍😃"
Tara Patterson
June 26, 2025
"Dealing with insurance is never fun, but Monica made the process of switching to State Farm easy! She was patient while my husband & I took a couple of weeks to think it over & lock it in. She was very pleasant to speak with & didnt badger us. I highly recommend requesting her!"
"She is awesome; thank you for sharing your experience! She told me you are considering Bundling your homeowner's insurance; FYI - it would give you an additional discount on each auto policy and a SIGNIFICANT discount on the homeowner's policy.👍😃"
Tibia Peterson
June 26, 2025
"Monica was an amazing! She helped me through the process & answered the questions I had before I even asked them. Very professional & provided great customer service!"
"This is great to hear and thank you for taking the time to let us know! Welcome to State Farm and our agency! PLEASE DON'T EVER HESITATE TO LET US IF WE CAN ASSIST YOU.😃"
Chad Carrodus
June 26, 2025
"I can’t say enough good things about Chrissy and Bill Poole. The fact I can text her is an absolute game changer. Change your policy? Text—bam, done. Need a quote? Done. Always quick, kind, and incredibly helpful. It feels like having a personal insurance concierge in your pocket. Can’t recommend them enough."
"Thank you so much for the nice words!!!😃 We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jessica Jess
June 25, 2025
"Chrissy smedley was very friendly and helpful and made the transfer experience pleasant"
"Thank you for the review! Welcome to Jacksonville and our agency!!😃"
Bryant Reese
June 25, 2025
"Great customer service and helped me when I didn't know thank you Ms Monica"
"Thank you for sharing! Congratulations on your new vehicle and welcome to our agency!!!🥳😃"
Carla Bryant
June 23, 2025
"Great customer service! Monica is helpful, patient and knowledgeable. Thanks!"
"Thank you for this great feedback!😃 I'm so glad you got the Bundling Discount for auto and renters insurance! WE APPRECIATE YOUR BUSINESS!!"
Mathew Kite
June 23, 2025
"It was a pleasure dealing with Monica. She was very helpful and thorough throughout the entire process. Highly recommend using this agency!"
"Thank you for the review! I am so happy Monica is part of our agency; she is amazing! Welcome, WE APPRECIATE YOUR BUSINESS!!"
Brian Williams
June 23, 2025
"Bill Poole office is awesome. They are aways helpful and friendly even when I'm a pain lol I would definitely like to thank Christy personal you are awesome girl"
"Thank you, sir; Chrissy is a treasure! You are never a pain; we are here to assist you.😃 WE APPRECIATE ALL YOUR BUSINESS!!"
Michelle Martin
June 19, 2025
"Monica was helpful and knowledgeable with a quote for us. :)"
"She is a blessing! Thank you for the review! Hope it works out. Please don't ever hesitate to let us know if we can answer any questions or assist you. 😃"
Adam Cumbie
June 16, 2025
"Great customer service! They got right back to me and the entire thing took maybe 20 minutes!"
"THANK YOU for sharing! Monica showed me the vehicle you purchased.👍😃 I know you are an existing client; WE APPRECIATE ALL YOUR BUSINESS!!"
Sam Livermore
June 14, 2025
"Great experience, knowledgeable, no pressure, informative, and follow ups felt spaced far enough apart that it didn't feel pushy."
"THANK YOU for your feedback! Monica is good like that.😃 We are glad you are back with State Farm and we APPRECIATE your business!! "
Brian Wood
June 13, 2025
"Monica was very prompt with helping me with my insurance policy and I highly recommend her for whatever insurance needs you have.😊"
"She is a blessing! Thank you for the recommendation!! FYI - Your Renters qualifies you for an additional BUNDLING discount on each auto policy you have with State Farm; let her know if you would like quotes.😃"
Antonio DiDomenico
June 6, 2025
"Quick and easy with a competitive price."
"Monica told me about the price!👍😃 WE APPRECIATE YOUR BUSINESS!"
Jonathan Elkins
June 4, 2025
"Quick fair quote, professional service, and easy on boarding."
"I was so happy when Chrissy told me you were becoming a client! Your father has been one for many years! We appreciate his business and yours too!! Thank you for the review!"