State Farm® Insurance Agent Bill Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carla Bryant
June 23, 2025
"Great customer service! Monica is helpful, patient and knowledgeable. Thanks!"
"Thank you for this great feedback!😃 I'm so glad you got the Bundling Discount for auto and renters insurance! WE APPRECIATE YOUR BUSINESS!!"
Mathew Kite
June 23, 2025
"It was a pleasure dealing with Monica. She was very helpful and thorough throughout the entire process. Highly recommend using this agency!"
"Thank you for the review! I am so happy Monica is part of our agency; she is amazing! Welcome, WE APPRECIATE YOUR BUSINESS!!"
Brian Williams
June 23, 2025
"Bill Poole office is awesome. They are aways helpful and friendly even when I'm a pain lol I would definitely like to thank Christy personal you are awesome girl"
"Thank you, sir; Chrissy is a treasure! You are never a pain; we are here to assist you.😃 WE APPRECIATE ALL YOUR BUSINESS!!"
Michelle Martin
June 19, 2025
"Monica was helpful and knowledgeable with a quote for us. :)"
"She is a blessing! Thank you for the review! Hope it works out. Please don't ever hesitate to let us know if we can answer any questions or assist you. 😃"
Adam Cumbie
June 16, 2025
"Great customer service! They got right back to me and the entire thing took maybe 20 minutes!"
"THANK YOU for sharing! Monica showed me the vehicle you purchased.👍😃 I know you are an existing client; WE APPRECIATE ALL YOUR BUSINESS!!"
Sam Livermore
June 14, 2025
"Great experience, knowledgeable, no pressure, informative, and follow ups felt spaced far enough apart that it didn't feel pushy."
"THANK YOU for your feedback! Monica is good like that.😃 We are glad you are back with State Farm and we APPRECIATE your business!! "
Brian Wood
June 13, 2025
"Monica was very prompt with helping me with my insurance policy and I highly recommend her for whatever insurance needs you have.😊"
"She is a blessing! Thank you for the recommendation!! FYI - Your Renters qualifies you for an additional BUNDLING discount on each auto policy you have with State Farm; let her know if you would like quotes.😃"
Antonio DiDomenico
June 6, 2025
"Quick and easy with a competitive price."
"Monica told me about the price!👍😃 WE APPRECIATE YOUR BUSINESS!"
Jonathan Elkins
June 4, 2025
"Quick fair quote, professional service, and easy on boarding."
"I was so happy when Chrissy told me you were becoming a client! Your father has been one for many years! We appreciate his business and yours too!! Thank you for the review!"
Amy Hernandez
June 4, 2025
"Amazing! Easy to get a hold of and super helpful and kind. They help me get signed up and a better plan!! So glad I switched!! Thank you !!"
"Monica shared with me about the better rates and plan; I was glad to hear this! Thank you so much for the nice words! PLEASE DON'T EVER HESITATE TO LET US KNOW IF WE CAN ASSIST YOU IN ANY WAY!"
Betrice Ross
May 29, 2025
"Very friendly and pleasant to talk with about insurance"
"Welcome to our agency, Ms. Ross.😃 Thank you for the review and please don't ever hesitate to let us know if we can assist you!"
Steve Smedley
May 22, 2025
"Bill and his staff are very friendly and helpful. They take the pain out of dealing with insurance. Highly recommend!"
"Thank you, Mr. Smedley; great to hear! WE APPRECIATE ALL YOUR BUSINESS!!!"
Brandie Dawson
April 25, 2025
"I would not recommend using this group as they can be very deceptive in trying to get you to bundle auto and home insurance by making you to believe you have home insurance through them and then a couple weeks later after you have switched saying their underwriters did not approve the home insurance. They do not have good communication, especially the team lead, Ashleigh Sluder."
"I'm so sorry Mrs. Dawson! State Farm has strict underwriting requirements in FL. Their decision to not offer to continue coverage was based on the age and condition of your roof. They would reconsider if you have the roof replaced."
Mike Dyer
March 31, 2025
"Excellent service, was nice to have my insurance agent walk me through my coverages and validate I was good and up to date. Thank you!"
"Hi Mr. Dyer. Great to hear and thank you so much for the nice review! WE APPRECIATE YOUR BUSINESS!!"
Amy Pilgrim
February 27, 2025
"Chrissy is so sweet and patient as she explains the ins and outs of both my home owners insurance and my auto insurance. I would highly recommend Bill Pool's office, and Chrissy Smedley in particular. She is awesome to work with!!"
"Hi Ms. Pilgrim. Thank you so much! Chrissy is a treasure to work alongside; I don't know what I'd do without her. WE APPRECIATE YOUR BUSINESS and are so glad you are getting that significant BUNDLING discount!!!😃"
Dave Canaway
February 1, 2025
"Just starting my relationship with this Company"
"Thank you for the review, Mr. Canaway! WELCOME!! Please don't ever hesitate to let us know how we can assist you. "
Dale Crawford
January 18, 2025
"I was a loyal customer for YEARS! NEVER did we miss a payment, it was automatically paid, directly from our account. We were insuring three vehicles with them. I was hit from behind while stopped at a red-light. The person who hit me, ran. The hit and run.... was caught on my dash camera. The person was identified by his tag from our camera when he went around us while fleeing the scene. Instead of State Farm going after the guilty party involved, they dropped us. They decided not to renew my policy because of an accident that was no fault of mine. All of these good reviews are all fine. Just wait until you have an issue that's not your fault."
"Hi Mrs. Crawford. I am so sorry and hate losing you and your husband as clients!!!😓"
Mike Barfield
January 17, 2025
"Bill is a nice guy, but we are really disappointed in our dismissal after YEARS of loyalty"
"Hi Mr. Barfield. I hate this and am so sorry!!! State Farm has become very restrictive in FL. I am powerless to change their decision.😞"
Laurie Boehme
November 30, 2024
"The office of Bill Pool In Jax FL.goes over and above to help any way they can.. thank you"
"Thank you so much, Laurie!😃 I'll let you know how much your homeowner's Mitigation Discount is as soon as State Farm processes it. WE APPRECIATE YOUR BUSINESS!!"
jacob poston
October 11, 2024
"Chrissy was polite profession and expeditious"
"Thank you Mr. Poston! She loves assisting folks!! Hope your car search goes well! WE APPRECIATE YOUR BUSINESS!!!"
Brad Strayer
October 2, 2024
"Justin Bonner was very professional, knowledgeable and helped me in solving my problems with my claim!"
"Thank you so much for the review, Mr. Strayer! Justin is great and I am so grateful he joined our team. I am also hoping your claim goes well!! WE APPRECIATE YOUR BUSINESS!!!"
Melrose Eady
September 24, 2024
"Thank you, Justin for all your help, patience and awesome customer service. You gave me detail information about my account and updates on my auto insurance status and I greatly appreciate you. Blessings, 🌹"
"Thank you so much for the nice review, Mrs. Eady! Justin is truly a blessing. WE APPRECIATE YOUR LONG-TERM BUSINESS!!!😃"
Jolie McDonald
September 3, 2024
"Christy is an invaluable asset to the State Farm Team! She is always willing to assist me and always takes care of my issue quickly and efficiently! I know I would not want to work with anyone but Christy!!"
"Thank you so much Ms. McDonald! Chrissy is a true blessing!! WE APPRECIATE YOUR BUSINESS! Please don't ever hesitate to let us know if we can assist you.😃"
Lisa Wansley
June 27, 2024
"Chrissy is amazing. She gets right on our needs immediately. I would recommend this office especially since they have such a dedicated team."
"Thank you for sharing! Chrissy is a true blessing! Your have family has been with us forever.😃 WE SO APPRECIATE YOUR LONG STANDING BUSINESS!!"
cyndi Hanner
June 24, 2024
"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"
"This is so good to hear! Thank you for sharing and the nice review! Please don't ever hesitate to let us know if we can assist you; WE APPRECIATE YOUR BUSINESS."