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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Melrose Eady

Melrose Eady

September 24, 2024

5  out of  5
rating by Melrose Eady
"Thank you, Justin for all your help, patience and awesome customer service. You gave me detail information about my account and updates on my auto insurance status and I greatly appreciate you. Blessings, 🌹"
We responded:
"Thank you so much for the nice review, Mrs. Eady! Justin is truly a blessing. WE APPRECIATE YOUR LONG-TERM BUSINESS!!!😃"
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Jolie McDonald

September 3, 2024

5  out of  5
rating by Jolie McDonald
"Christy is an invaluable asset to the State Farm Team! She is always willing to assist me and always takes care of my issue quickly and efficiently! I know I would not want to work with anyone but Christy!!"
We responded:
"Thank you so much Ms. McDonald! Chrissy is a true blessing!! WE APPRECIATE YOUR BUSINESS! Please don't ever hesitate to let us know if we can assist you.😃"
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Lisa Wansley

June 27, 2024

5  out of  5
rating by Lisa Wansley
"Chrissy is amazing. She gets right on our needs immediately. I would recommend this office especially since they have such a dedicated team."
We responded:
"Thank you for sharing! Chrissy is a true blessing! Your have family has been with us forever.😃 WE SO APPRECIATE YOUR LONG STANDING BUSINESS!!"
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cyndi Hanner

June 24, 2024

5  out of  5
rating by cyndi Hanner
"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"
We responded:
"This is so good to hear! Thank you for sharing and the nice review! Please don't ever hesitate to let us know if we can assist you; WE APPRECIATE YOUR BUSINESS."
Profile photo of Cd

Cd

June 17, 2024

5  out of  5
rating by Cd
"Chrissy is awesome! Show how to care for customer. Great work"
We responded:
"Thank you for the review/comments! Chrissy is one of a kind!! WE APPRECIATE YOUR BUSINESS!!!"
Profile photo of Richard E

Richard E

June 9, 2024

5  out of  5
rating by Richard E
"Best agent you can ask for Bill and his staff are always pleasant and willing to assist you with all your insurance needs"
We responded:
"Thank you so much Mr. Elkins! Hope all is well! WE APPRECIATE YOUR LONG-TERM BUSINESS!!😃"
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J RYAN

May 2, 2024

5  out of  5
rating by J RYAN
"Chrissy was awesome and her customer services skills are out of this world, I found a much cheaper rate for my boat insurance than anyone else offered. Chrissy also spent extra time on the phone answering any questions I had. I must say I felt treated like family and not a customer. Keep up the awesomeness Chrissy and you have my business for life. Also I will be referring any who needs insurance."
We responded:
"Thank you so much for the great feedback, Mr. Ryan! Chrissy is truly a blessing! WE APPRECIATE YOUR BUSINESS and look forward to assisting you any way we can!!😃"
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Juan Cornejo

April 27, 2024

1  out of  5
rating by Juan Cornejo
"God forbid you never have a problem with your policy, whatever they tell you they just want your money, after hours on the phone for a multi car discount that they gave me and charge me back after I sold one of my vehicle"
We responded:
"I'm sorry to hear this! A policy is no longer eligible for the Multi Car Discount if you don't have two or more vehicles anymore. Please don't hesitate to contact us at the office if you would like us to review your policy for all eligible discounts or you have any questions. "
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Kate Kettell

April 25, 2024

5  out of  5
rating by Kate Kettell
"Fast and professional, and much less expensive than my previous insurance!!"
We responded:
"Thank you for sharing Mrs. Kettell; happy to hear that! Chrissy loves assisting you.😃 WE APPRECIATE YOUR BUSINESS!!"
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Rick Harper

April 16, 2024

5  out of  5
rating by Rick Harper
"Great help answered all my questions"
We responded:
"Hi Mr. Harper! Great to hear; thank you for the review; WE APPRECIATE YOUR BUSINESS!!!"
Profile photo of Robert Stoddard

Robert Stoddard

April 3, 2024

5  out of  5
rating by Robert Stoddard
"Christy was very pleasant to talk to and helpful. Great personality..."
We responded:
"Thank you for the nice review Mr. Stoddard! I know you've been with us a long time and we appreciate your business!! WE are so blessed to have Chrissy, "Chuckles", on our team!!!😁"
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B Johnson

March 18, 2024

5  out of  5
rating by B Johnson
"Kenna called me to let me know that if I sent her a certificate from my alarm company she would be able to apply a discount to my homeowners insurance. I think it's great that they are so proactive, probably the reason I've been with them for 30+ years. Keep up the good work Bill."
We responded:
"Hi Mr. Johnson! Thank you so much for the nice review!! I know you have been with us forever!😃 WE VERY MUCH APPRECIATE YOUR BUSINESS!!!💯"
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sydney jones

March 13, 2024

5  out of  5
rating by sydney jones
"This branch is amazing everyone is so nice and welcoming. Christi helped me with everyone and was so clear and transparent and how the process works. She got me a quote after re doing it with me several times and I appreciated it so much because at the end of the day I got the best rate I could for what I wanted and they supported me every step of the process. Amazing crew amazing store just know they do not take cash payments."
We responded:
"Great to hear and thank you for sharing!!! WE APPRECIATE YOUR BUSINESS!😃"
Profile photo of Shelly Nobles

Shelly Nobles

February 9, 2024

5  out of  5
rating by Shelly Nobles
"My experience with Bill Pool State Farm has been amazing! We worked directly with Ashleigh and she exceeded other competitors offers by saving us a ton of money. Ashleigh is an amazing agent. Ashleigh was very professional, a great listener to all of our wants and needs, patient, and very personable. Ashleigh and Bill Pool agency provided excellent service and has made the process so easy. We would highly recommend Bill Pools agency to all of our family and friends. Looking for trustworthy, reliable, and a family to help you through all stages of life this is your agency. Thank you Ashleigh and Team for making all of our experiences easy and painless. Shelly"
We responded:
"THANK YOU SO MUCH FOR THE KIND WORDS, Shelly! I could not have said it better; Ashleigh is such a blessing! WE appreciate your business!!"
Profile photo of Gina Steger

Gina Steger

January 16, 2024

5  out of  5
rating by Gina Steger
"Friendly staff and always willing to help!! Highly recommend!"
We responded:
"Thank you so much for the review, Mrs. Steger! WE APPRECIATE YOU!!"
Profile photo of Steve Smedley

Steve Smedley

January 15, 2024

5  out of  5
rating by Steve Smedley
"Bill and his staff are very friendly and helpful. They take the pain out of dealing with insurance. Highly recommend!"
We responded:
"Thank you, Mr. Smedley; great to hear! WE APPRECIATE ALL YOUR BUSINESS!!!"
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Christi Patterson

January 15, 2024

5  out of  5
rating by Christi Patterson
"Recently I bought my daughter and son a whole life policy and Ashleigh made it so easy! She was very knowledgeable and so kind and patient with me. I love how the office feels like a family and Mr. Pool is very welcoming! Next I will be transferring my auto policies over. Great staff and experience!"
We responded:
"Thank you so much for the nice comments, Ms. Patterson! WE APPRECIATE YOU!!💯"
Profile photo of Angel Quintana

Angel Quintana

January 15, 2024

5  out of  5
rating by Angel Quintana
"Came in to get a quote on possible auto insurance an spoke to a agent named Christi Patterson an she an everyone else there was so nice an helpful will definitely sign up sign them"
We responded:
"Thank you for the nice comments, Mr. Quintana! We are blessed to have Christi!! WE APPRECIATE YOUR BUSINESS!!!"
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Julie Patterson

January 15, 2024

5  out of  5
rating by Julie Patterson
"I bought life insurance from Bill Pool and his team . They were so helpful and went into detail about my policy. Thank you so much . I would recommend this State Farm office to everyone. Thank you again Julie Patterson"
We responded:
"Thank you for the review, Mrs. Patterson; WE APPRECIATE YOUR BUSINESS!!!😃"
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Sean Smith

January 12, 2024

1  out of  5
rating by Sean Smith
"After Mr pools team lectured me on conservative values and i cancelled my policy, they refused to give my money back 40 days later. They raised my rates by hundreds of dollars a year and I never submitted a claim. I wouldn't let you insure my hotwheels Edit. They responded saying they sent it. They are lying. Their representative said today said it is not canceled."
We responded:
"We submitted your cancellations. State Farm is sending you a refund for any unearned premium. "
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Carla Marina

January 4, 2024

5  out of  5
rating by Carla Marina
"Christi is an account manger she is the best !!! She helped me and my family find the best insurance, so professional and helpful ❤️ Thank you Christi 🙏🏼🙏🏼"
We responded:
"Thank you for sharing Ms. Marina; I am blessed to have her! WE appreciate your business!! FYI - If your family needs Renters Insurance, getting a State Farm Renters policy will give you an additional BUNDLING Discount on each of the Auto Insurance policies! 😃"
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Steve Peek

December 27, 2023

5  out of  5
rating by Steve Peek
"Asheigh Sluder was very professional and helpful in getting me an auto insurance quote."
We responded:
"Thank you for the review Mr. Peek! WE hope you try us again at your next renewal!!"
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Maureen

November 28, 2023

5  out of  5
rating by Maureen
"I want to express my gratitude to Ashleigh @ State Farm. She was patient, knowledgeable & comprehends the questions asked of her in going over a homeowner insurance policy with me. I highly recommend her if you investigating coverage in Jacksonville."
We responded:
"I am so grateful for her too! Thank you so much for the feedback! WE APPRECIATE YOUR BUSINESS!!"
Profile photo of Anthony Campese

Anthony Campese

November 7, 2023

5  out of  5
rating by Anthony Campese
"Ashleigh was amazing to work with. She made everything very easy, and was transparent about pricing and savings. Excellent customer service!"
We responded:
"Thank you for sharing! We are so grateful for Ashleigh! I hope we can get you the bundling discount(it is significant) with your autos in the future. WE APPRECIATE YOUR BUSINESS!!!"
Profile photo of Cathy Stauble

Cathy Stauble

November 6, 2023

5  out of  5
rating by Cathy Stauble
"Christy very nice and helpful to me"
We responded:
"Great to hear! Thank you for the review!! WE APPRECIATE YOUR BUSINESS!!!"