State Farm® Insurance Agent Bill Pool

"Chrissy was polite profession and expeditious"

"Justin Bonner was very professional, knowledgeable and helped me in solving my problems with my claim!"

"Thank you, Justin for all your help, patience and awesome customer service. You gave me detail information about my account and updates on my auto insurance status and I greatly appreciate you. Blessings, 🌹"

"Christy is an invaluable asset to the State Farm Team! She is always willing to assist me and always takes care of my issue quickly and efficiently! I know I would not want to work with anyone but Christy!!"

"Chrissy is amazing. She gets right on our needs immediately. I would recommend this office especially since they have such a dedicated team."

"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"

"Chrissy is awesome! Show how to care for customer. Great work"

"Best agent you can ask for Bill and his staff are always pleasant and willing to assist you with all your insurance needs"

"Chrissy was awesome and her customer services skills are out of this world, I found a much cheaper rate for my boat insurance than anyone else offered. Chrissy also spent extra time on the phone answering any questions I had. I must say I felt treated like family and not a customer. Keep up the awesomeness Chrissy and you have my business for life. Also I will be referring any who needs insurance."

"God forbid you never have a problem with your policy, whatever they tell you they just want your money, after hours on the phone for a multi car discount that they gave me and charge me back after I sold one of my vehicle"

"Fast and professional, and much less expensive than my previous insurance!!"

"Great help answered all my questions"

"Christy was very pleasant to talk to and helpful. Great personality..."

"Kenna called me to let me know that if I sent her a certificate from my alarm company she would be able to apply a discount to my homeowners insurance. I think it's great that they are so proactive, probably the reason I've been with them for 30+ years. Keep up the good work Bill."

"This branch is amazing everyone is so nice and welcoming. Christi helped me with everyone and was so clear and transparent and how the process works. She got me a quote after re doing it with me several times and I appreciated it so much because at the end of the day I got the best rate I could for what I wanted and they supported me every step of the process. Amazing crew amazing store just know they do not take cash payments."

"My experience with Bill Pool State Farm has been amazing! We worked directly with Ashleigh and she exceeded other competitors offers by saving us a ton of money. Ashleigh is an amazing agent. Ashleigh was very professional, a great listener to all of our wants and needs, patient, and very personable. Ashleigh and Bill Pool agency provided excellent service and has made the process so easy. We would highly recommend Bill Pools agency to all of our family and friends. Looking for trustworthy, reliable, and a family to help you through all stages of life this is your agency. Thank you Ashleigh and Team for making all of our experiences easy and painless. Shelly"

"Friendly staff and always willing to help!! Highly recommend!"

"Bill and his staff are very friendly and helpful. They take the pain out of dealing with insurance. Highly recommend!"

"Recently I bought my daughter and son a whole life policy and Ashleigh made it so easy! She was very knowledgeable and so kind and patient with me. I love how the office feels like a family and Mr. Pool is very welcoming! Next I will be transferring my auto policies over. Great staff and experience!"

"Came in to get a quote on possible auto insurance an spoke to a agent named Christi Patterson an she an everyone else there was so nice an helpful will definitely sign up sign them"

"I bought life insurance from Bill Pool and his team . They were so helpful and went into detail about my policy. Thank you so much . I would recommend this State Farm office to everyone. Thank you again Julie Patterson"

"After Mr pools team lectured me on conservative values and i cancelled my policy, they refused to give my money back 40 days later. They raised my rates by hundreds of dollars a year and I never submitted a claim. I wouldn't let you insure my hotwheels Edit. They responded saying they sent it. They are lying. Their representative said today said it is not canceled."

"Christi is an account manger she is the best !!! She helped me and my family find the best insurance, so professional and helpful ❤️ Thank you Christi 🙏🏼🙏🏼"

"Asheigh Sluder was very professional and helpful in getting me an auto insurance quote."

"I want to express my gratitude to Ashleigh @ State Farm. She was patient, knowledgeable & comprehends the questions asked of her in going over a homeowner insurance policy with me. I highly recommend her if you investigating coverage in Jacksonville."