
State Farm® Insurance Agent Bill Pool
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Barbara BBRAAGTS Grant
October 3, 2025
"Thank you Ms. Chrissy! For always being prompt to answer any inquiries. For helping at such a crossroads in my life. For keeping your clients best interests. For your honest advice on home & vehicle insurance. And unforeseeable needs & coverage. Thank You!"
"Thank you so much for sharing, Ms. Grant!! Chrissy is a Godsend! WE ARE HERE FOR YOU! 😃"
Amber Reyes
September 24, 2025
"Monica and the team at StateFarm are always a great help and pleasure to chat with! Takes time to run through options, budgets, questions, etc."
"Thank you so much for the review, Mrs. Reyes! Glad you are getting the Multi Car Discount now on each policy! WE APPRECIATE YOUR BUSINESS!!"
Just Me Natasha
September 22, 2025
"I called and spoke to a young lady about an home owner insurance issue and she was very rude!!!! She gave me misleading information!! I called back a week or so later and spoke with Monica and she was great!! Very helpful and informative, she made me aware that the information I was given from the other young lady was in fact not correct!! Monica answered all my questions and was very polite while doing so. Thank You monica!!"
"I AM SO SORRY!!! I have let that person go. Thank you very much for the feedback! WE APPRECIATE ALL YOUR YEARS AS A CLIENT!!! Please don't ever hesitate to let us know if you have any questions or we can assist you."
Stacey Mobley
September 19, 2025
"Ms. Amy was a great help in getting the information that I needed in a timely manner. Thank you."
"Hi Ms. Mobley!😃 Thank you for the feedback! WE APPRECIATE YOUR BUSINESS!!"
Alicia Forcine
September 18, 2025
"Amazing and speed service. I called and within 10 minutes got off the phone with full coverage auto insurance. Monica had been wonderful and extremely patient with me. Highly recommend"
"Thank you so much for the review and sharing your experience!!!😃 Please don't ever hesitate to let us know if we can assist you!"
Sharon Hagins
September 15, 2025
"Great experience getting a quote. Monica asked all the right questions to get me the best rate."
"Thank you for the review, Ms. Hagins!! I'm so glad you got a better rate!😃 WE APPRECIATE YOUR BUSINESS AND PLEASE DON'T EVER HESITATE TO LET US KNOW IF WE CAN ASSIST YOU."
Francis Hebert
September 5, 2025
"Quick, professional, priced right and pleasant to work with, no reason to go anywhere else!!!"
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Rousseau O bed
August 29, 2025
"Great"
"Thank you for the review, Mr. Rousseau! WELLCOME TO OUR AGENCY!😃"
Tori Sunflower
August 27, 2025
"Chrissy, Bill and their team are great! They provided exceptional service when setting up our insurance policies. Their patience, knowledge, and personalized service were exceptional. They truly value their customers. Highly recommended for a helpful, hassle-free AND friendly insurance experience. (I probably called 4 times in the same day and im always met with kindness,respect and understanding with everyone that answers the phone) Thank you! Victoria, Travis & Sarah"
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Danielle Speed
August 22, 2025
"It was a pleasure working with Monica at Bill Pool Statefarm . Monica was very professional and extremely helpful , very knowledgeable . I am very grateful for Monica help . Excellent service."
"Monica is a blessing! WE ARE GRATEFUL FOR YOUR BUSINESS! Thank you so much for the review!"
Brandon Smith
August 18, 2025
"Great attitude and Great customer service"
"Thank you for the review, Mr. Smith! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!!"
Ryan Erdman
August 18, 2025
"They always help me right away and with no problems. Even making sure my coverage is up to date if any changes have occurred."
"Hey Mr. Erdman!😃 Thank you for taking the time to let us review your coverages with you and make sure you are receiving all eligible discounts. WE APPRECIATE ALL YOUR BUSINESS!!"
Caroline Rauch
August 18, 2025
"Monica is great...I had started searching around for quotes. Monica put together a quote that was what I was looking for at the price I was looking for. Friendly, knowledgeable about products and services and professional!!"
"Thank you so much for sharing!! WELCOME TO OUR AGENCY and please don't ever hesitate to let us know if we can assist you!😃"
nathan V
August 15, 2025
"I recently made the switch from USAA. Monica helped me to save over $150 a month on insurance. Thank you so much you have earned me and my wife’s business."
"GREAT TO HEAR THIS!💯 Thank you for taking the time to leave Monica a review and welcome to our agency!😃"
Leslie M
August 13, 2025
"They were great! Emailed me back within 15 mins ( it was either closed or close to closing) and by 10:00 am the next morning we had exactly what we needed all taken care of. Monica was timely, professional, proactive and kind. Thank you for your great customer service!"
"THANK YOU FOR THE GREAT REVIEW; WE APPRECIATE YOUR BUSINESS! Monica told me you are reviewing your auto insurance.👍 We have a rate decrease coming 8/25 and you would also receive the Bundling Discount since you have Renters.😃 "
Josh T
August 12, 2025
"Monica had outstanding customer service, she dynamically sold me, my insurance at a great price. Very quick and convenient. Keep up the great work!"
"Monica is a blessing; thank you so much for sharing!! Please don't ever hesitate to let us know if can assist you!"
Joe White
July 24, 2025
"Monica was very present and made it a easy as she could for me to switch insurance providers after 22 years"
"Thank you for sharing this!😃 WE APPRECIATE YOUR BUSINESS!! "
Charlestin Christina
July 2, 2025
"Easy to purchase a policy with confidence of understanding what you are purchasing"
"We love this! At State Farm and our agency, we really strive to explain coverages so clients understand their choices and also make sure they get every discount that they're eligible for.😃"
Bertha DeBerardinis
July 2, 2025
"Monica was a dream to work with this morning. Thank you so much. I am glad to be back to State Farm Family again. I was a 50-year customer and was so upset with the way I had been treated when I came to Florida from a previous State Farm office. Monica, you made my day Thank You."
"Thank you for the nice words!😃 This is so great to hear and we are very thankful you are back with State Farm! If there is anything else we can do to help, please let us know! "
Glenn Boyster
July 1, 2025
"Talked with Monica today reference getting insurance for our daughter who is moving to Jacksonville. Our daughter was driving and unable to call herself. Monica was very nice and extremely helpful. Would definitely recommend them."
"Thank you for the review!!! Please let her know if there is anything we can assist with, don't hesitate to let us know.👍😃"
Tara Patterson
June 26, 2025
"Dealing with insurance is never fun, but Monica made the process of switching to State Farm easy! She was patient while my husband & I took a couple of weeks to think it over & lock it in. She was very pleasant to speak with & didnt badger us. I highly recommend requesting her!"
"She is awesome; thank you for sharing your experience! She told me you are considering Bundling your homeowner's insurance; FYI - it would give you an additional discount on each auto policy and a SIGNIFICANT discount on the homeowner's policy.👍😃"
Tibia Peterson
June 26, 2025
"Monica was an amazing! She helped me through the process & answered the questions I had before I even asked them. Very professional & provided great customer service!"
"This is great to hear and thank you for taking the time to let us know! Welcome to State Farm and our agency! PLEASE DON'T EVER HESITATE TO LET US IF WE CAN ASSIST YOU.😃"
Chad Carrodus
June 26, 2025
"I can’t say enough good things about Chrissy and Bill Poole. The fact I can text her is an absolute game changer. Change your policy? Text—bam, done. Need a quote? Done. Always quick, kind, and incredibly helpful. It feels like having a personal insurance concierge in your pocket. Can’t recommend them enough."
"Thank you so much for the nice words!!!😃 We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Jessica Jess
June 25, 2025
"Chrissy smedley was very friendly and helpful and made the transfer experience pleasant"
"Thank you for the review! Welcome to Jacksonville and our agency!!😃"
Bryant Reese
June 25, 2025
"Great customer service and helped me when I didn't know thank you Ms Monica"
"Thank you for sharing! Congratulations on your new vehicle and welcome to our agency!!!🥳😃"