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State Farm® Insurance Agent Bill Pool

4.3 out of 5 average rating (50 reviews)

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

Shantel Scott

May 16, 2023

5  out of  5 rating by Shantel Scott
"Chrissy was very helpful in my transition with the Insurance company."

Phyl Groover

April 6, 2023

2  out of  5 rating by Phyl Groover
"Have been with State Farn for 37 years. Customer service is the pits and prices steadily rising. Final straw; no help at all from agency. Moved my business to someone who cares."

Nice 100

March 31, 2023

5  out of  5 rating by Nice 100
"A State Farm agent help me save $65.00 off my car insurance today ! State Farm is a great insurance company! I’ve been with them Since 2014! They totally 👍🏾💯Rock!"

Doreen Johnson

March 23, 2023

5  out of  5 rating by Doreen Johnson
"They are always very helpful and a pleasure to do business with."

cyndi Hanner

March 10, 2023

5  out of  5 rating by cyndi Hanner
"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"

Fee Carson

February 28, 2023

1  out of  5 rating by Fee Carson
"No one picks up the phone. When they do answer the phone, it's attitude not help."

Mark Blair

February 24, 2023

5  out of  5 rating by Mark Blair
"called them at closing time and worked past quitting to get my new rv insured, thank you chrissy"

Christina Alfaro

February 14, 2023

5  out of  5 rating by Christina Alfaro
"I have been with this office for a really long time. They have always been super nice and helpful when it comes to my policies. Chrissy is always amazing to work with as well."
Profile photo of Martha Lee

Martha Lee

February 1, 2023

5  out of  5 rating by Martha Lee
"Bill has been a concerned financial guide for many years. I am so grateful that I put my trust in his recommendations. A neighbor and treated me like a real friend !"

Jason reynolds

January 24, 2023

5  out of  5 rating by Jason reynolds
"Super friendly, great customer service, and lower rates than I was expecting"

Shirley Davis

January 6, 2023

5  out of  5 rating by Shirley Davis
"Good help and a clear answer to my question. Thanks so much."


December 7, 2022

5  out of  5 rating by JULIE MOORHEAD

Markus Aurelius

December 7, 2022

2  out of  5 rating by Markus Aurelius
"I've been waiting on a refund from a canceled policy for about 2 months now and all they keep saying is its coming. It didn't take all of this when they was taking my money and now I can't have it back. I don't recommend dealing with this company when it comes to things like this but they are friendly atleast"

Servant of Jesus

November 29, 2022

5  out of  5 rating by Servant of Jesus
"Thanks for your assistance"

Amanda Phillips

November 17, 2022

5  out of  5 rating by Amanda Phillips
"I’ve had such a great experience with Chrissy! As a first time policyholder with a lot of questions, she was so kind and patient every time I spoke with her… and she got me the absolute best rate around!"

Joel W

October 31, 2022

1  out of  5 rating by Joel W
"I am sure Mr. Pool is a nice man; however, his front office personnel are extremely rude. I was mid-sentence when I was interrupted by the woman with, "We at State Farm aren't going to insure your house due to its age." She hung up with nothing further or even goodbye. I went down the list calling company after company explaining my situation - my home has been insured through Southern Fidelity Homeowners insurance for 15 years - I had an open claim with them. I went to the deposition phase in court and was told they would replace the pipes under my home and to expect a check. This was said and in only a few weeks I was mailed a letter explaining they were going out of business in Florida. This letter informed me I had until July 19th to be reinsured and my mortgage company sent me a letter letting me know they would charge $80 a day once the insurance lapses. I was under pressure and trying to get reinsured; however, no one would do it with the open claim. An attorney told me to go through Citizens Insurance due to the fact that they would be best suited to help me. I searched for Citizens Insurance on the internet. Mr. Bill Pool's office was the first one listed so I called back and asked to speak to Mr. Pool. The woman who answered said, "He is EXTREMELY busy." I started to explain the situation again and she interrupted me again, "Didn't we just have this conversation 3 hours ago? Didn't I tell you we AREN'T insuring your home?" "Yes ma'am but this is for Citizens Insurance." "WE DO NOT WRITE FOR THAT INSURANCE!" (she was literally at the top of her vocal range with that). I told her to contact the website owner because they were the first company listed. She said she would let him know and again slammed the phone down. She was obnoxious each phone call. I was already dealing with a lot of pressure and under the gun to make it all work by a seemingly arbitrary deadline. I was being pressured to make it all happen but she was not helpful at all. I spent the entire day calling insurance agencies and asking for help. ALL of them were sympathetic to my situation. ALL of them listened and offered other agencies to call. ALL of them tried to help problem-solve with me and extend help by referring me to this agency or that one or asking me to call my car insurance company to see if it could be bundled. Everyone literally ALL of the agencies were kind even when they knew I could not be insured. 🤔 ALL OF THEM BUT THIS ONE! She was rude to no end. I read other reviews that indicated the front office was obnoxious. I wanted to share I was cut off, insulted, dismissed, undervalued, and uncared for BOTH times I called. Want a good experience? Call literally anyone else."

Allan Bryan

September 28, 2022

5  out of  5 rating by Allan Bryan
"The staff was very nice and Welcoming. My Sales associate Kendall was Really Helpful Friendly and answered all Questions and Needs.. this location is Great.."

John Graf

August 7, 2022

5  out of  5 rating by John Graf
"Better rates and a nice lady helped me get everything switched over"

Julie Doyle

May 12, 2022

5  out of  5 rating by Julie Doyle
"They are kind and really helpful"

Dr Nathalie Chase Thompson

April 20, 2022

5  out of  5 rating by Dr Nathalie Chase Thompson
"Outstanding group."

Robin Luna

October 23, 2021

5  out of  5 rating by Robin Luna
"Ashleigh was amazing. She helped me get set up with a policy and took her time. I’m thankful I switched. Everyone is so nice there."

Alisha Fields

May 22, 2021

5  out of  5 rating by Alisha Fields
"Lover the low prices"

Breanna James

March 12, 2021

5  out of  5 rating by Breanna James
"Justina Cohick is the best!"

sabrina halliday

March 3, 2021

5  out of  5 rating by sabrina halliday
"Justina has been very helpful and she is quick and professional. Im very pleased with the customer service and happy with my quote. She is kind and easy to deal with. I highly recommend her to my family and friends."

John White

August 12, 2020

5  out of  5 rating by John White
"Super friendly and knowledgeable staff. Always willing to meet with you or talk with you over the phone."