State Farm® Insurance Agent Bill Pool

"Easy to purchase a policy with confidence of understanding what you are purchasing"

"Monica was a dream to work with this morning. Thank you so much. I am glad to be back to State Farm Family again. I was a 50-year customer and was so upset with the way I had been treated when I came to Florida from a previous State Farm office. Monica, you made my day Thank You."

"Talked with Monica today reference getting insurance for our daughter who is moving to Jacksonville. Our daughter was driving and unable to call herself. Monica was very nice and extremely helpful. Would definitely recommend them."

"Dealing with insurance is never fun, but Monica made the process of switching to State Farm easy! She was patient while my husband & I took a couple of weeks to think it over & lock it in. She was very pleasant to speak with & didnt badger us. I highly recommend requesting her!"

"Monica was an amazing! She helped me through the process & answered the questions I had before I even asked them. Very professional & provided great customer service!"

"I can’t say enough good things about Chrissy and Bill Poole. The fact I can text her is an absolute game changer. Change your policy? Text—bam, done. Need a quote? Done. Always quick, kind, and incredibly helpful. It feels like having a personal insurance concierge in your pocket. Can’t recommend them enough."

"Chrissy smedley was very friendly and helpful and made the transfer experience pleasant"

"Great customer service and helped me when I didn't know thank you Ms Monica"

"Great customer service! Monica is helpful, patient and knowledgeable. Thanks!"

"It was a pleasure dealing with Monica. She was very helpful and thorough throughout the entire process. Highly recommend using this agency!"

"Bill Poole office is awesome. They are aways helpful and friendly even when I'm a pain lol I would definitely like to thank Christy personal you are awesome girl"

"Monica was helpful and knowledgeable with a quote for us. :)"

"Great customer service! They got right back to me and the entire thing took maybe 20 minutes!"

"Great experience, knowledgeable, no pressure, informative, and follow ups felt spaced far enough apart that it didn't feel pushy."

"Monica was very prompt with helping me with my insurance policy and I highly recommend her for whatever insurance needs you have.😊"

"Quick and easy with a competitive price."

"Quick fair quote, professional service, and easy on boarding."

"Amazing! Easy to get a hold of and super helpful and kind. They help me get signed up and a better plan!! So glad I switched!! Thank you !!"

"Very friendly and pleasant to talk with about insurance"

"Bill and his staff are very friendly and helpful. They take the pain out of dealing with insurance. Highly recommend!"

"I would not recommend using this group as they can be very deceptive in trying to get you to bundle auto and home insurance by making you to believe you have home insurance through them and then a couple weeks later after you have switched saying their underwriters did not approve the home insurance. They do not have good communication, especially the team lead, Ashleigh Sluder."

"Excellent service, was nice to have my insurance agent walk me through my coverages and validate I was good and up to date. Thank you!"

"Chrissy is so sweet and patient as she explains the ins and outs of both my home owners insurance and my auto insurance. I would highly recommend Bill Pool's office, and Chrissy Smedley in particular. She is awesome to work with!!"

"Just starting my relationship with this Company"

"I was a loyal customer for YEARS! NEVER did we miss a payment, it was automatically paid, directly from our account. We were insuring three vehicles with them. I was hit from behind while stopped at a red-light. The person who hit me, ran. The hit and run.... was caught on my dash camera. The person was identified by his tag from our camera when he went around us while fleeing the scene. Instead of State Farm going after the guilty party involved, they dropped us. They decided not to renew my policy because of an accident that was no fault of mine. All of these good reviews are all fine. Just wait until you have an issue that's not your fault."