State Farm® Insurance Agent Bill Pool

"I called to inquire about auto insurance, as the company I used for 20 years went up so high on my monthly payments. I called State Farm and I was given several options on different policies, and savings options. I am saving a ton of money with State Farm Bill Pool on Normandy. Chrissy was super helpful also. Thank you State Farm!"

"I've been waiting on a refund from a canceled policy for about 2 months now and all they keep saying is its coming. It didn't take all of this when they was taking my money and now I can't have it back. I don't recommend dealing with this company when it comes to things like this but they are friendly atleast"

"I am sure Mr. Pool is a nice man; however, his front office personnel are extremely rude. I was mid-sentence when I was interrupted by the woman with, "We at State Farm aren't going to insure your house due to its age." She hung up with nothing further or even goodbye. I went down the list calling company after company explaining my situation - my home has been insured through Southern Fidelity Homeowners insurance for 15 years - I had an open claim with them. I went to the deposition phase in court and was told they would replace the pipes under my home and to expect a check. This was said and in only a few weeks I was mailed a letter explaining they were going out of business in Florida. This letter informed me I had until July 19th to be reinsured and my mortgage company sent me a letter letting me know they would charge $80 a day once the insurance lapses. I was under pressure and trying to get reinsured; however, no one would do it with the open claim. An attorney told me to go through Citizens Insurance due to the fact that they would be best suited to help me. I searched for Citizens Insurance on the internet. Mr. Bill Pool's office was the first one listed so I called back and asked to speak to Mr. Pool. The woman who answered said, "He is EXTREMELY busy." I started to explain the situation again and she interrupted me again, "Didn't we just have this conversation 3 hours ago? Didn't I tell you we AREN'T insuring your home?" "Yes ma'am but this is for Citizens Insurance." "WE DO NOT WRITE FOR THAT INSURANCE!" (she was literally at the top of her vocal range with that). I told her to contact the website owner because they were the first company listed. She said she would let him know and again slammed the phone down. She was obnoxious each phone call. I was already dealing with a lot of pressure and under the gun to make it all work by a seemingly arbitrary deadline. I was being pressured to make it all happen but she was not helpful at all. I spent the entire day calling insurance agencies and asking for help. ALL of them were sympathetic to my situation. ALL of them listened and offered other agencies to call. ALL of them tried to help problem-solve with me and extend help by referring me to this agency or that one or asking me to call my car insurance company to see if it could be bundled. Everyone literally ALL of the agencies were kind even when they knew I could not be insured. 🤔 ALL OF THEM BUT THIS ONE! She was rude to no end. I read other reviews that indicated the front office was obnoxious. I wanted to share I was cut off, insulted, dismissed, undervalued, and uncared for BOTH times I called. Want a good experience? Call literally anyone else."