State Farm® Insurance Agent Bill Pool

"I found this office 21 years ago. Never any awkward surprises, genuine customer service with annual reviews, and the same hometown feel, while purchasing all my insurance needs. Definitely glad to recommend them."

"Monica helped me in a timely fashion. She educated me on necessary information, answering all of my questions and resolved the reason for my call. Thank you!"

"My agent, Chrissy Smedley, was very professional in providing great information on my auto and home policy, with a big plus in saving on insurance. Thank you very much."

"Monica was awesome!! She answered all my questions and was very helpful!"

"Monica made adding additional insurance very easy and seemless. I requested what I needed and she took care of it. Within minutes, I had everything I needed including proof of insurance"

"As a long time State Farm customer I am thrilled to once again report they have provided me with a great quote in a very timely manner. Christy Smedley was very knowledgeable and helpful in assisting with our needs. We Love Our State Farm Team!"

"Monica was very thorough, informative and friendly. Very quick and easy! Thank you!"

"Just saved a bunch of $$$ with the help from Monica. She is very helpful and knowledgeable with the insurance plans."

"Chrissy was very responsive to my request for a copy of declaration page for the Homeowners Insurance."

"Christy has gone above and beyond to assist me with get the right coverage for me!"

"Thank you Ms. Chrissy! For always being prompt to answer any inquiries. For helping at such a crossroads in my life. For keeping your clients best interests. For your honest advice on home & vehicle insurance. And unforeseeable needs & coverage. Thank You!"

"Monica and the team at StateFarm are always a great help and pleasure to chat with! Takes time to run through options, budgets, questions, etc."

"I called and spoke to a young lady about an home owner insurance issue and she was very rude!!!! She gave me misleading information!! I called back a week or so later and spoke with Monica and she was great!! Very helpful and informative, she made me aware that the information I was given from the other young lady was in fact not correct!! Monica answered all my questions and was very polite while doing so. Thank You
monica!!"

"Ms. Amy was a great help in getting the information that I needed in a timely manner.
Thank you."

"Amazing and speed service. I called and within 10 minutes got off the phone with full coverage auto insurance. Monica had been wonderful and extremely patient with me. Highly recommend"

"Great experience getting a quote. Monica asked all the right questions to get me the best rate."

"It was a pleasure working with Monica at Bill Pool Statefarm . Monica was very professional and extremely helpful , very knowledgeable . I am very grateful for Monica help . Excellent service."

"Monica is great...I had started searching around for quotes. Monica put together a quote that was what I was looking for at the price I was looking for. Friendly, knowledgeable about products and services and professional!!"

"I recently made the switch from USAA. Monica helped me to save over $150 a month on insurance. Thank you so much you have earned me and my wife’s business."

"Easy to purchase a policy with confidence of understanding what you are purchasing"

"Monica was a dream to work with this morning. Thank you so much. I am glad to be back to State Farm Family again. I was a 50-year customer and was so upset with the way I had been treated when I came to Florida from a previous State Farm office. Monica, you made my day Thank You."

"Talked with Monica today reference getting insurance for our daughter who is moving to Jacksonville. Our daughter was driving and unable to call herself. Monica was very nice and extremely helpful. Would definitely recommend them."

"Dealing with insurance is never fun, but Monica made the process of switching to State Farm easy! She was patient while my husband & I took a couple of weeks to think it over & lock it in. She was very pleasant to speak with & didnt badger us. I highly recommend requesting her!"

"Monica was an amazing! She helped me through the process & answered the questions I had before I even asked them. Very professional & provided great customer service!"

"I can’t say enough good things about Chrissy and Bill Poole. The fact I can text her is an absolute game changer. Change your policy? Text—bam, done. Need a quote? Done. Always quick, kind, and incredibly helpful. It feels like having a personal insurance concierge in your pocket. Can’t recommend them enough."